Current state
Because the site cannot create a customer payment or booking, the current public workflow does not create a transaction to cancel or refund.
CANCELLATION / REFUND
Cancellation and refund policy — working draft.
No booking or payment functionality is enabled in the current pre-launch site.
Draft — requires legal/compliance review.
Future policy
Any future operational policy requires separate review and must be displayed before the applicable transaction.
Records
Future cancellation requests and outcomes should remain tied to the related customer and move record.
START WITH THE DETAILS
Start with the route. Build the inventory next.
The request records planning details for later review. It does not create a booking or payment.