Complaint-resolution process — working draft.

The planned process separates concerns about brokerage service from carrier loss or damage matters.

Draft — requires legal/compliance review.

Document the issue

Record dates, communications, shipment identifiers and supporting files.

Identify whether the issue concerns brokerage service, carrier operations, loss/damage or another category.

Assign an owner, status and outcome while preserving the relevant record history.

START WITH THE DETAILS

The request records planning details for later review. It does not create a booking or payment.